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W. Edwards Deming video clip: 'Experience without theory teaches nothing'
Excerpted from The Deming of America

Other One Minute Clips from the The Deming of America:

W. Edwards Deming:
Clip 1: 'Adversarial competition is not the answer'
Clip 2: 'Defend your rights, you lose'
Clip 3: 'Banks do not fail because of mistakes at the teller's window'
Clip 4: 'Everybody's doing his best, with the greatest of intentions'
Clip 5: 'How could they (management) know?'
Clip 6: 'Management's job is optimization of the whole system'
Clip 7: 'Deming's second theorem'
Clip 8: 'Experience without theory teaches nothing'
Clip 9: 'Getting at transformation that must take place'
Clip 10: 'The Orchestra is an example of optimization'
Clip 11: 'The customer does not foresee his future needs'
Don Petersen, retired CEO, Ford:
Clip 1: 'Everything we do, we do through people'
Clip 2: 'Difficult times provide opportunity for trying change'
Clip 3: '...the Goldern Rule...cast in a business context'
Clip 4: 'The power of continual improvement'
David Kearns, retired CEO, Xerox:
'When Dr. Deming initially came here (to Xerox), he was really tough on us'
Robert Stempel, retired CEO, GM:
'When most people come to work...they really want to do a good job'
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